Terms and Conditions

Security

CrazyLenses are committed to ensuring that your information is safe and secure. In order to prevent unauthorised access or disclosure we have put in place electronic, physical and managerial processes and procedures to safeguard and secure the information we collect online.

Security Checks

Ensuring Confidence

At CrazyLenses we use PayPal which is a secure online credit card and debit card payment solutions for thousands of online businesses.

We understand that despite the insurance credit card companies provide and the high levels of encryption we use, for some, giving their credit card details over the Internet is still something they are not comfortable with and we welcome telephone orders which can be paid for in a number of ways including: cheques, bank transfers and postal orders.

Security at CrazyLenses is paramount, therefore we periodically review accounts to ensure a secure environment for our buyers, and this means that we will carry out routine security checks to verify that the account details you have supplied to ensure they are valid.

If we are unable to verify some of your account information, this may result in further identification checks being requested to help with the verification of your account details. This may result in your order being held pending the security checks the day before your specified delivery date.

Payment

Once we have successfully taken payment from your credit card you should receive confirmation of your transaction by email.

Payment Errors or Issues

If during the process of charging your credit card we were unable to obtain an authorisation code, you should receive an email note informing you of this. This may be for a number of reasons, please check your payment details carefully to ensure they are correct.

Privacy Policy

Please see the privacy policy page for the full details

Data Protection Act 1998

You may request details of personal information which we hold about you under the Data Protection Act 1998 for a small fee. If you would like a copy of the information held on you please contact our Customer Service Team at CrazyLenses at the address on our contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible and we will immediately correct any information found to be incorrect.

Return Policy

We know that you will be pleased with your purchases from CrazyLenses however, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit please contact us to report the damage within 10 working days. If the items are clearly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back in our warehouse, we will issue a replacement or full refund via your original payment method and reimburse any reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 10 working days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Upon receipt we will verify the fault and issue a replacement or full refund via your original payment method and reimburse any reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage.

Open-Box Items (Used)

We endeavour to please our customers however, if you are not satisfied with your purchase it must be returned to us within 7 working days in an un-used and re-saleable condition. The Distance Selling Regulations clearly state that items such as cosmetics by reason of their nature cannot be returned unless the product is still sealed (unused), faulty, damaged or the order has been supplied incorrect.

Delivery

Standard delivery within the United Kingdom are usually despatched within one working day or your order being placed with us. Next day delivery is available to customers through Business Post for £3.95 and international delivery is £4.95.

If you require next day delivery we will despatch your order within twenty four hours using Business Post courier service. If you opt for next day delivery, your order should arrive the next working day if ordered before 1pm.

Next day delivery will only be processed where the following criteria have been met: o The order is placed before the specified cut off time and all security checks have been completed. o All items on the order are in stock and available for delivery. o Cleared funds have been received in full for the order total. o Delivery is to a UK mainland address.

This only applies to next working day and excludes bank holidays, Saturdays and Sundays.

All other orders including international deliveries will be shipped within 1-2 working days.

If for some reason your order does not arrive within this time, please contact us.